Shipping policy

Shipping Policy

Processing Time:

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

• Custom or personalized orders may require additional processing time.

Shipping Rates & Delivery Estimates:

• Shipping charges are calculated at checkout based on the destination and selected shipping method.

• Estimated delivery times:

   

  • Shipping: 2-5 business days

   

• Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Carriers:

• We use major UK carriers such as Royal Mail,  Yodel, Evri, DPD, Hermes, and Parcelforce

Shipping Restrictions:

• We currently ship within the UK.

• We do not ship to P.O. boxes.

• Some items may be restricted from shipping due to regulations.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• You can track your package using the carrier's website.

Lost or Delayed Shipments:

• If your order has not arrived within the estimated delivery window, please contact our support team at ajkdistributor@outlook.com.

• We are not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

Damaged or Missing Items:

• If your order arrives damaged or items are missing, please contact us within 7 days of delivery with photos of the packaging and damaged items.

• We will work with you to resolve the issue by offering a replacement or refund.

Changes to Shipping Policy:

• We reserve the right to modify this shipping policy at any time. Changes will be posted on our website.

For any questions or concerns regarding shipping, please contact our customer support team at ajkdistributor@outlook.com.