Refund policy

Return Eligibility

Items can be returned within 30 days of delivery.

Products must be in their original condition, unused, and in original packaging.

Certain items, such as personalized, perishable, or hygiene-related products, are non-returnable.

2. Return Process

To initiate a return, contact our customer support at ajkdistributor@outlook.com.

Provide your order number and reason for return.

We will provide return instructions, including the return shipping address.

3. Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.

Exchanges are subject to product availability.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure the safe return of your item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 5 days with photos of the product and packaging.

We will arrange a replacement or refund as appropriate.

7. Changes to Return Policy

We reserve the right to modify this return policy at any time.

Changes will be posted on our website and apply to all future orders.

For any return-related inquiries, please contact our customer support team at ajkdistributor@outlook.com